On Jan 09, 2007, we will be upgrading the ISite
/ Stentor server and some complications may occur due to this. The issues that
Phillips – Stentor has notified us are involving Reports and Exceptions Handlers.
If you try to review reports or exam notes
you may see these issues:
- no
data displaying when exam notes / reports are viewed
- unable
to resolve exceptions
- some
imagecast application errors
What you will need to do prior to loading ISite is to clear
the cookies and cache on the system. Please follow the instructions below to
verify that you will not see the above issues.
To delete temporary files and cookies:
1. Start Internet Explorer.
2. From the Tools menu, select Internet Options.
3. On the General tab, click Delete Files.
4. Select Delete all offline content and click
OK.
5. Click Delete Cookies and click OK.
6. Click OK in the Internet Options dialog to
exit.
If you have done the steps to clear the cookies and cache,
and still experience problems, please notify the HelpDesk on this issue so that
way IS will know which systems are experiencing
this problem.
The Helpdesk can be reached via email
Helpdesk@dis.umsmed.edu.
Please be patient as we may have a large number of people to help,
but if you need access to these records, please use NetAccess that is listed
on the Intranet.
Again, if you have any issues with this, please notify the
Helpdesk. Thanks.
PLEASE do not
call the Help Desk with questions regarding this
event. Questions should be emailed.
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