Welcome
Welcome to the Help Desk Intranet page. Please click on one of the specific topic headings on the left. The links on the right have more detailed current system information.
For information on Help Desk processes, what happens when you call the Help Desk, the DIS Service Level Agreement and more... see How Contacting the Help Desk Works .
Please note: If you are accessing this web site from off campus, you will only be able to see this Help Desk Home page, the Red Border Alerts page and the System Status page. All other pages on this site are internal UMC Intranet pages only and will return a "Forbidden" error message.
Rapid Request:  |
Current News: click link below for more information on a topic.
Click here for our new SPAM filter site.
Needing Software? Access to new systems? VPN?
We have a new Information Resources Request System!
HTML ------ to access the system
PDF ---- for much more information
This new electronic request system (for UMC active staff, faculty and students only) removes the need to print, sign or fax request forms! It even lets you send the request to your own supervisor/manager for approvals. No more paper!!
All you need is a Novell login name and password. Note: staff members requesting resources for vendors or contract employees MUST have a Human Resources issued identification number for them before they apply for any UMC managed resources. NO exceptions, please!
Thank you!
Home Computing & PDA Recommendations
(Windows Vista versus UMC systems)
New Employee Password Self Service Reset site
http://paws.umc.edu/CAS/index.jsp
Also available under the UMC Intranet homepage Support link
Having problems with the Maintenance Requests Site login? Try resetting your password with the link above.
UMC is not currently supporting the Microsoft Vista operating system on any desktop or laptop due to multiple conflicts with UMC systems/programs.
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New electronic Information Resource Request form
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Computrace laptop antitheft software required for UMMC
UMMC Requisition Tracking System open for business
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Change made to Teletouch pager email addresses
Teletouch Paging Email Address Update
Effective immediately, the email address for TeleTouch pagers needs to be changed from pagernumber@pageme.teletouch.com to pagernumber@pageme.teletouchpaging.com. While the old email addresses are working for now, they could stop working at any time with no warning. Therefore, we recommend updating any rules or systems at this time. TeleTouch Paging no longer owns the old addresses. If the old addresses stop working this will affect GroupWise rules or anything else that is sending messages to the pagers email address such as the Bed Tracking System.
To determine if your pager is affected by this change, please look on the back of the pager. There is a tag and in small print is the operating frequency of the pager (xxx.xxxx MHz). If this corresponds to the frequencies 157.7400 MHZ, 462.800 MHZ, and some 929.5125MHz, then the pager will be affected.
The "Pageme" feature of the Web Directory has already been updated to reflect this change.
Please contact Communication Services at 41002 if you have questions.
DIS apologizes for any inconvenience that is caused by this change from Teletouch
Previous news items
IMPORTANT Stentor Upgrade Information
New Data Recovery Policy
New Blackboard Login IDs
GroupWise Space - Max per User - 1 Gig limitation effective Aug. 1, 2006
DIS uses Remote Desktop Support! What is it?
Websense is launched on UMMC campus network. What is it?
What is Lawson and why do I have an account?
Where can I find information about backing up my data?
Webroot Spy Sweeper
UMC Campus News Screensaver - Some computers will not have the new screensaver until after the Desktop Blitz.
Don't get hooked by email "phishing" scams
Hoax Emails About Accounts Being Suspended (seem to be from UMC but are not).
Have a suggestion, question or problem you wish to communicate
with the Help Desk Manager directly? |
Click here to send him an email!! |
